Frequently Asked Questions
View our privacy policy here.
We do not post out tickets. See faqs for more info.
TICKETS
What if I can't go? »
In most cases you can transfer your ticket into some one else’s name but tickets and booking fees are non-refundable.
Please do not re-sell your ticket. We reserve the right to withdraw your tickets if we suspect you’ve resold them.
For more information about our reallocation facility please see the ‘REALLOCATION’ FAQs below.
- What if the event is cancelled?
- How much are your booking fees?
- My tickets haven't arrived...
- I didn't receive my ticket email.
- I think I just bought tickets, but I'm not sure if my order has gone through
- Can I transfer my tickets to someone else?
- Concessions
- How can I pay for my tickets?
- What payment methods can I use?
REALLOCATION
- What is the reallocation facility?
- How can I change the name on (reallocate) my ticket(s)?
- Why can't I reallocate tickets?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
WEBSITE
- Help! I can't log into my account.
- My tickets are not showing up in my account.
- Cookies/accessibility
- Every time I add tickets to my basket, I get a "Basket empty" message.